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Shipments
We ship primarily by air freight from Lambert-St. Louis International Airport, Indianapolis International or O'Hare International in Chicago. We also offer UPS and FedEx. Shipments are transported to St. Louis on Mondays and Thursdays. Monday through Friday to Indianapolis International and Mondays and Wednesdays to Chicago's O'Hare. We kindly request that all North American orders be placed by noon the day before all shipments go out for Tuesday through Friday. For Monday shipments, please place your order by noon the preceding Friday. All air freight and freight forwarding charges are to be paid directly by the customer.
Terms
All fish prices are quoted FOB Ozark Fisheries, not including packaging and motor freight. Until such time as satisfactory credit is established, we require prepayment in the form of cash, money order or credit card at the time the order is placed. Otherwise all orders are sent COD. To do business on credit, a Credit Application must be completed in full, signed and approved by our office. Once credit is established, our terms are net 10 days. In the event an account becomes past due, future shipments will be on a COD basis only until the past due amount is satisfied in full. Interest will be charged on all accounts past due at the rate of 1.5% per month. All wire transfer fees are to be paid by the customer. In those instances where additional paperwork is required, such as Health Certificates, etc., we reserve the right to assess an additional handling charger per shipment. In the event of any returned checks, the customer's account will be charged $25.00 for each returned item. We offer MasterCard, VISA, American Express and Discover as an option to either prepay for an order or to pay any open items on your account. There is a minimum order for all customers. Rates on these minimums vary by account status.
Packing
In addition to the prices quoted for our fish, there is a per carton packaging charge and a motor freight charge for transporting the carton(s) to the airport. The packaging charge includes the carton, one plastic bag and preparation for shipment. For all shipments of fish 3" and larger, or otherwise, that require double bagging, there will be an additional charge for each second bag. In warm weather we include either one or two ice packs in each carton at an additional charge per ice pack.
Guarantee
Live delivery of our fish in good saleable condition is guaranteed. If any shipment is not satisfactory to you, we will gladly adjust your account to your complete satisfaction. For all fish less than 4" we add a 3% over count of fish to each carton shipped to offset normal losses that occur in transit. However, if a loss in excess of the 3% over count occurs, we will credit your invoice for that shipment, provided that you report the loss to us within 24 hours of arrival of our shipment. Credit for losses will be subject to the shipment of fish being picked up at the airport within a reasonable length of time after their arrival. Credits will be applied to the invoice corresponding to the shipment wherein the loss occurred. No cash refunds are made. Ozark Fisheries does not assume liability or provide credit for any sums greater than the invoice amount of the fish. No credit on account will be provided for the expense of the air freight charges in any circumstance. In the event of a shipment made at packing rates other than our normal rates, as requested by the customer, Ozark Fisheries shall assume no liability should any loss occur.
Quarantine
Ozark Fisheries does its best to deliver a healthy product. As with all livestock, goldfish and Koi are susceptible to outbreaks of disease. For this reason we suggest you quarantine new arrivals and recommend your customers do the same. Ozark Fisheries cannot accept responsibility for conditions created by mixing new fish and old fish. |
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